We do not offer returns or alterations on personalised items and if the information you have given us is incorrect during the order process we cannot be held responsible for this. If you receive an item that has been damaged in transit, we will be happy to replace it for you but you must notify us of the damage within 7 days.
We only replace items if they are defective or damaged. we can then exchange it for the same item, send us an email to admin@promotionalgoods.ie with details of any defects